eck33 Privacy Policy

eck33 operates the online casino and sports betting platform at eck33.pro. In providing our services to registered players in Bangladesh and other permitted markets, we collect and process certain personal data about you. This Privacy Policy describes those practices in full — what we collect, why we collect it, how it is used and shared, how long we retain it, and the rights you hold over your own information.

This Privacy Policy forms part of our Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree, you must not register or use the Platform.

We are committed to handling your personal data with the highest standards of security and transparency. We do not sell personal data to third parties, and we do not use it for purposes beyond those described in this Policy without first obtaining your consent.

We collect personal data directly when you register and use the Platform, and indirectly through automated technical means as you interact with eck33.pro. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and a copy of government-issued photo ID submitted during KYC verification.
• Contact data: Bangladeshi mobile number, email address, and residential address.
• Financial data: payment method details for bKash, Nagad, Rocket, Upay, Visa, and Mastercard; transaction history; deposit and withdrawal records.
• Account and gameplay data: username, betting history, game session data, bonus usage, and responsible gaming tool settings.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session duration logs.
• Communications data: records of support chat conversations, emails, or complaints you have submitted to eck33, including the content of those communications.

We do not collect special categories of sensitive personal data — such as racial origin, religious beliefs, health data, or biometric data — unless you explicitly provide such information in a support communication. Where this occurs, we use it only to resolve your query and do not retain it beyond what is strictly necessary for that purpose.

eck33 uses personal data only for the purposes set out in this Privacy Policy. We do not use your data for automated decision-making that produces significant legal effects without first informing you. The purposes for which we use your personal data are:

• Account registration and management: to create and maintain your player account, verify your identity via KYC, process deposits and withdrawals, and administer your gameplay.
• Customer support: to respond accurately and promptly to your queries, complaints, and requests via live chat and email.
• Responsible gaming compliance: to monitor gameplay patterns that may indicate problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to all players.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other security incidents affecting the Platform or its players.
• Legal and regulatory compliance: to meet our AML and KYC obligations, respond to lawful authority requests, and maintain records as required by applicable law.
• Platform improvement: to analyse anonymised usage statistics in order to improve the Platform's performance, usability, game selection, and overall player experience.

Where we rely on your consent as the legal basis for processing — for example, for marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

eck33 processes your personal data only where a valid legal basis exists. Depending on the purpose, the applicable legal basis may be one or more of the following:

• Contractual necessity: processing is required to fulfil our contractual obligations under the Terms & Conditions, including account management, payment processing, and gameplay administration.
• Legitimate interests: processing is necessary for eck33's legitimate business interests, including fraud detection, security monitoring, and responsible gaming enforcement, where those interests are not overridden by your rights.
• Legal obligation: processing is required to comply with applicable laws and regulations, including AML and KYC rules, and to respond to lawful requests from regulatory or law enforcement authorities.
• Consent: for specific purposes such as sending promotional offers and marketing communications, where you have given explicit consent. You may withdraw this consent at any time without detriment to your account.

eck33 does not sell, rent, or trade personal data with third parties. We share your personal data with third parties only in the following limited circumstances:

• Payment processors: we share the minimum necessary financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your transactions. These providers are contractually bound to use your data only for that purpose.
• Identity verification and KYC providers: we may share identity documents and biographic data with third-party KYC service providers to fulfil our regulatory verification obligations.
• Fraud prevention and security services: we may share technical data — including IP addresses, device fingerprints, and session metadata — with fraud detection and cybersecurity providers to protect the Platform and its players.
• Legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, including in response to valid court orders, subpoenas, or regulatory investigations.

All third parties with whom we share data must maintain appropriate data protection standards consistent with this Privacy Policy. We do not permit our service providers to use your personal data for their own marketing or commercial purposes.

eck33.pro uses cookies and similar tracking technologies to deliver a functional, personalised, and secure browsing experience. A cookie is a small text file placed on your device by your browser when you visit our site. We use the following categories of cookies:

• Strictly necessary cookies: essential for the Platform to function, enabling user authentication, session management, and security features. These cannot be disabled without severely impairing Platform functionality.
• Performance and analytics cookies: these collect anonymised data about how visitors interact with the Platform, including which pages are visited most and whether error messages appear. We use this data solely to improve the Platform.
• Functionality cookies: these remember choices you make on the Platform — such as your preferred language — to deliver a more personalised experience on return visits.

You may manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the functionality and personalisation features of eck33.pro. We do not use third-party advertising or targeting cookies.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory reporting requirements. Account data is retained for the duration of your active account plus five years following account closure. Transaction and financial records are retained for a minimum of five years to comply with AML regulations. Communications data is retained for two years from the date of the communication. Technical and session data is retained for a maximum of thirteen months.

When data is no longer required for any legitimate purpose, we securely delete or anonymise it so it can no longer be associated with you. Where anonymisation is not technically feasible, we apply appropriate access controls and security measures until deletion is possible.

eck33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access on a strict need-to-know basis, regular independent security audits and penetration testing, and automated intrusion detection systems.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a personal data breach that poses a risk to your rights, we will notify affected players promptly and take all reasonable steps to mitigate the impact.

As a registered player on eck33, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days.

• Right of access: you may request a copy of all personal data we hold about you, together with information about how it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful, subject to our legal retention obligations.
• Right to restrict processing: you may request that we temporarily stop processing your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
• Right to data portability: where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing of your personal data based on our legitimate interests, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

Certain rights are not absolute and may be limited where our legal retention obligations or legitimate security interests apply. We will always explain the basis for any limitation when responding to your request.

eck33 strictly prohibits the use of its Platform by persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds in accordance with our Terms & Conditions. If you believe that a person under 21 has registered on eck33, please contact us immediately at [email protected].

eck33.pro does not contain links to external third-party websites. All links on the Platform navigate exclusively to pages within eck33.pro itself. If you independently navigate away from eck33.pro to any external website, we recommend that you review the privacy policy of that website before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players by email and by posting a prominent notice on eck33.pro at least seven days before the change takes effect. The updated Privacy Policy will always be available at eck33.pro/privacy-policy.

Your continued use of the Platform following publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to a material change, you should close your account and cease using the Platform before the change takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eck33 processes your personal data, please contact our privacy team. We take all data protection queries seriously and will respond within 48 hours. Our support agents are available 24/7 via live chat on the Platform.

Email: [email protected]. Please include your registered account username in any data rights request to help us locate your records promptly. Do not include your full password or complete payment details in any email correspondence.